In 2020, TMB incorporated sustainability-related key performance indicators (KPIs) into corporate KPIs to drive our business towards sustainable growth. Point of Contact Sustainability Department TMB Bank Public Company Limited Head Office, 3000 Phahonyothin Road, Chom Phon, Chatuchak, Bangkok 10900 Tel. 0 2299 1111 Email: sustainability@tmbbank.com Reporting Platforms Website www.tmbbank.com/sustainability Annual Report 2020 Remark: * The significant decrease in resources consumption was mainly due to the work-from-home policy introduced in response to COVID-19 Sustainability KPIs Sustainability Ratings 2020 Key Performance Indicator 2020 Target 2020 Performance Good corporate governance and effectiveness of the Board ≥ 93.0% of corporate governance report score 92.0% of corporate governance report score Approval of customers’ requests for the debt relief program who are impacted by COVID-19 ≥ 90.0% 98.5% Data breach cases with customer impacts 0 case 0 case Customer experience index for complaint handling 80.0% for retail and commercial customers Retail 74.9%, Commercial 80.5% Regrettable loss < 10.0% 7.9% Positions filled by internal redeployment > 90.0% 90.7% Amount of SE loans with positive environmental and social impacts 200 million Baht 319 million Baht Green loan setup 750 million Baht 2,540 million Baht Energy and water intensity reduction 5.0% reduction from 2019 Energy intensity reduction by 30.5% and water intensity reduction by 29.7% from 2019* Sustainability Ratings 2019 2020 S&P Corporate Sustainability Assessment (S&P CSA) (score) 62 - MSCI ESG Ratings BBB A Fair Finance Thailand (ranking) 1st 1st FTSE4Good Index Inclusion Inclusion Thailand Sustainability Investment (THSI) Inclusion Inclusion ESG100 by Thaipat Institute Inclusion Inclusion 12 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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