TMB Creates Sustainable Value Throughout Our Value Chain 733 domestic branches, 114 of which are co-location branches > 4,372 TMB and Thanachart Bank’s ATM/ADM kiosks across the country 8,838 total employees 107,406 shareholders As of July 2020 Dividend 0.045 Baht per share ROE 5.1% EPS 0.1049 Baht NPS Score of 61 Customer experience index for complaint handling 74.9% and 80.5% for retail and commercial customers respectively 30 communities and over 27,000 people benefited from FAI-FAH community projects nationwide Total operating income 68,791 million Baht Net profit 10,112 million Baht 10 million customers …and giving back to our shareholders and wider society …providing exceptional products and services that enhance customer experience 13 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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