INTEGRATION TMB and TBANK are committed to synergizing our banking so that our customers have access to personalized solutions suitable for any stage or event in their lives, while enjoying a better customer experience through digital banking and higher branch coverage. The integrated organization will epitomize a new definition of banking and lead the Thai banking industry by enabling customers to have better financial well-being. In 2020, the integration proceeded as planned, and by July 2021 the Entire Business Transfer (EBT) is expected to be completed. Through the integration, the merged bank is expected to transform itself to leap the full benefit of scale and enlarged quality customer base enabled by the merger. The merger strengthened our position in the industry from 2 mid-sized banks to become 6th largest bank by asset size with a comprehensive suite of products. With complimentary positioning of TMB and Thanachart Bank, our retail banking is significantly enhanced to 4th largest bank with the market share of 15%, where our key products remain in strong positions; 28% of share in auto loan, 18% of share in deposit, and 12% of share in mortgage. Building on our strengths, we focus on capturing customer relationship, driving digital solutions, and tapping into underpenetrated customers. 2 mid-sized banks Short-term product driven relationship Product champion Branch-first operating model 6th largest bank in Thailand Long-term customer relationship Total solution provider Digital-first operating model 15 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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