Customer onboarding is undoubtedly of paramount importance for the integration, as we want to ensure the smoothest possible transition of customers to the merged bank with the goal of retaining all our customers. Through the integration plan, we have been accelerating synergy value through digital capabilities, serving and aiding the transition of the newly expanded customer base of 10 million to the new bank. Moreover, both bank’s digital platforms have been connected seamlessly, providing more accessibility and convenience for customers. Using the TMB TOUCH and ATMs of both banks, customers can now access the card-less withdrawal functions and make bill payments for the following TBANK products: auto loans, car insurance, home loans, personal loans, credit cards, and debit cards. Our customers can access both TMB and TBANK’s 4,372 ATM/ADM kiosks across the country to deposit, withdraw or transfer money with no fees charged. Other changes including, but not limited to, Thanachart Funds are now available and can be purchased on TMB TOUCH, while small enterprises can complete loan bookings on TMB TOUCH. Since the beginning of the year, the co-location of branches jointly operated by TMB and TBANK has officially been launched to serve customers of both banks, serving customers in transition and facilitating the bank merger. As of 2020, there were 114 co-locations nationwide. By year’s end, products and services of both banks were available for customers in all co-location branches, offering a comprehensive suite of products and services to address every need and stage of life. 17 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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