TMB ALL FREE Since its launch in 2014, the TMB ALL FREE, a transactional account, has been continuously improved to add value and address customers’ needs, allowing more freedom in terms of financial management, reducing costs and providing necessary protections. Since 2017, customers have been able to withdraw, transfer, pay bills and top-up nationwide using every banks’ ATMs. These services are free of charge for an unlimited number of transactions. Recently, the bank also removed the 2.5% currency exchange fee when using the card overseas, and introduced free insurance for online shopping. Moreover, customers with a minimum saving of 5,000 Baht are also eligible for free basic accident and life insurance protection – no fees or registration are required. Accident insurance is covered up to 3,000 Baht per accident while life insurance coverage is 20 times the deposit, up to a value of 3 million Baht. In 2020, we upgraded our accident insurance to allow for an unlimited number of accidents claims without having to pay the medical expenses upfront. Lastly, we launched the TMB ALL FREE Digital, which offers the same benefits as TMB ALL FREE, but charges zero fees. This Digital account is designed to fulfil the lifestyles of new generations while simultaneously helping them make the first important step towards financial well-being. Cash Your Car The toll of both rising household debt and the economic impact of the pandemic will be long-lasting. In an effort to intervene before the long-term effects can further damage the financial situation of the Thai people, the Bank launched Cash Your Car (CYC): the debt consolidation program to combine debts accumulated from credit cards, cars and personal loans into a single low-interest rate loan that uses the customer’s car as collateral. This program addresses the struggles faced by customers with multiple high-interest rate debts to manage, especially those who have suffered a loss of income but still have the same amount of debt to repay. The goal of this program is to simplify repayments for customersbyconsolidatingall debtswith thebank, aswell as from other banks, into one account that they can keep track of. There is only one annual fee to pay, and one fixed repayment date to worry about. Offering a fixed end-date for the loan which customers can work towards, CYC empowers them to better budget their finances and work towards a more sensible – and shorter – payback plan. Payroll Plus Since its launch in 2019, TMBPayroll Plus – an all-in-one digital platform– continues to support SME and corporate customers by effectively managing employees’ salary payments and offering all-in-one employee care (provident fund, group insurance and human resource management program). In October 2020, we launched a pilot programof Payroll Plus, a newly-improved version that focuses on supporting the employees of SME owners so they can achieve greater financial well-being. This pilot program was designed to incentivize better financial behavior and habits across four key areas: tax deductions, investment trials and discipline, healthy borrowing, and sufficient protection for the individual and family. This pilot program covered 22 companies, reaching more than 20,000 employees. Due to the success of the program, we aim to scale it up with a view to covering all payroll customers by 2021. 22 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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