ENVIRONMENTAL & SOCIAL IMPACTS To ensure that we meet the needs of our clients without compromising the environment or society, the bank adheres to the principles of sustainable finance – looks beyond financial values to ensure that environmental, social and governance (ESG) risks are managed and mitigated. Through our lending business, FAI-FAH program and TMB Foundation, we aspire to Make REAL Change to society by promoting positive values. 28 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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