OUR EMPLOYEES Integrated Workforce Workforce integration is one of the key topics of our integration plan – vital to a smooth business transition and future growth. The bank has conducted workforce planning whereby all positions have been identified and evaluated for productivity, competency and forecasted vacancies. In 2020, the bank established a new organizational culture, I CARE, that establishes a new way of work that will be critical to successful integration without putting the value of synergies at risk. Carefully defined by top management, I CARE reflects the believes, core values, strategies and strengths of both banks. The new culture impacts our decision-making, leadership and agility, and our ability to effectively execute integration, innovation and teamwork. I CARE CULTURE I C A R E Integrity Challenge Status Quo Agility Respect Execution • Honest • Transparent • Open-minded • Ask why not • Keep exploring • Always progressing • Always improving • Adapt to change • Dare to try new things • Collaborate to win • Find solution • Act profesional • Attention to detail • Be accountable • Committed to excellence Mergers can create organizational anxiety about the future, as they bring significant change to companies and staff. If left unanticipated, these changes can challenge successful integration. Transformation is therefore very important for the merged bank, helping to onboard staff from both banks on the new business direction and culture going forward. Change also brings with it an opportunity to create inclusive working environments and overcome the challenges entailed in providing differentiated products and better services to customers. The management were actively involved with the transformation and communicated with their team members regarding the integration, the impacts with regards to their roles and responsibilities, and any questions or concerns. 37 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
RkJQdWJsaXNoZXIy ODEyMzQ3