Mi ss i on V i s i on To become the recommended bank of choice by our customers To improve our customers’ life-long financial well-being 4 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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