Successor Development The bank also has a succession plan whereby we look at filling topmanagement positions that will be vacated due to retirements in the coming years. To ensure a smooth transition for the successors and business continuity, the bank has identified critical positions and successor profiles. The readiness of potential candidates that have been identified will be assessed against the essential criteria, and later they will participate in our successor development program so that they can develop their skills accordingly. Exploring New Career Paths The bank has identified two functions with competency gaps: information security and data analytics. In line with global trends, these two areas are very important for the bank’s future, so we are preparing our workforce to be equippedwith the necessary knowledge and skills. In this regard, the bank has conducted sharing sessions open to all employees so they could learn about the scope of such work, challenges, necessary skills, opportunities for career growth and experiences of those working in these fields. Going forwards, trainingmodules, tools and methodologies will be developed and rolled out in 2021 for those looking for a change in career path. At TMB, data analytics is a change catalyst for every business unit. As customer centricity becomes a key business enabler, leveraging data for better customer understanding helps us deliver the right product to the right person at the right time. It helps us serves customer not only in the short-term, but to offer them long-term, sustainable financial well-being. Meanwhi le, to successful ly scale up bank-wide data analytics, our key driving force is the employee. We value and invest in our people to develop and improve their data analytics capability. Last year, TMB Analytics collaborated with the HR-initiated Data Analytics Career Day for internal talent. We recruited and incubated data talent from different backgrounds, e.g. IT, commercial/ retail credit products. We believe that this talent will lead to a successful business that makes the right decisions and takes the correct paths. Mr. Naris Sathapholdeja Head of TMB Analytics I’m interested in data analytics because I think that in the future almost every industry is going to shift to digital and data will be more important, so it would be great if I can enter this field at an early stage. The rotation program is very helpful. It gives me an opportunity to explore new career paths. Mr. Chudech Naddahirun Senior Data Scientist Associate - Data Analytics COE 40 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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