Employee Well-being The bank takes care of our employees’ health and well-being in order to maintain a healthy and mindful workforce that helps advance the business. Safety measures are in place to ensure a safe environment for employees, customers and visitors. To build employee awareness, foster health and a culture of well-being, the bank regularly promotes health, safety andwell-being initiatives via our internal communication channels. Absentee rate (%) Regrettable loss (%) 2017 0.54 12.70 2018 0.48 12.30 2019 0.52 11.00 Target 2020 1.00 10.00 2020 0.58 7.90 COVID-19 insurance coverage for coronavirus treatment and medical expenses for all employees and their immediate families 2 new health clinics established at our office buildings to take care of our employees Annual health check-up for all employees Periodic check-up on working environments and conditions In 2020, TMB’s Head Office building received BSA Building Safety Award 2020 Diamond Level assessed by the Building Inspectors Association, as the bank demonstrated safety governance and processes as well as safety measures in case of emergencies and COVID-19. 41 Su s t a i n a b i l i t y Re po r t 2 0 2 0 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x
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