GOVERNANCE Our governance is based on policies and practices that ensure accountability, fairness and transparency. With good corporate governance, risk management and internal control, the bank is more resilient and prepared for new challenges that could otherwise damage our reputation and stakeholders’ trust, or slow down our progress in achieving our aspirations and long-term targets. It allows the bank to operate effectively and sustainably, which consequently helps create more value for our shareholders. 42 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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