Corporate Governance The bank’s Board of Directors directs the affairs of the corporation and is committed to sound principles of corporate governance. The Board plays an integral role in our governance and strategic directions. With diverse qualities in terms of experience, skills, knowledge and gender, the Board serves as a strategic governing body that constantly challenges our leadership team to evolve and guides the bank towards sustainable growth in line with the interest of the bank and its shareholders. TheBoardoversees importantelementsfor thesustainable growthof theorganization togetherwith6sub-committees, including the Nomination, Remuneration and Corporate Governance Committee, Credit Committee, Risk Oversight Committee, IT Oversight Committee, Audit Committee, andBoard of ExecutiveDirectorsCommittee. The Board is also provided with training sessions that are in accordance with the organization’s business direction and goals. The training plan for the Board in 2020 includes IT resilience and personal data protection, in addition to training courses provided by the Thai Institute of Directors and other qualified external parties. For more information on the Board of Directors and corporate governance, refer to the Annual Report 2020. Business Ethics To put client interests first, and create a foundation of integrity and trust, the bank adheres to the highest ethical and professional principles. The bank’s Code of Conduct establishes how we conduct our day-to-day business activities to meet all legal, ethical and economic obligations. The bank has zero-tolerance to fraud and corruption and puts in place control measures, ranging from policies to processes and mechanisms, to prevent and mitigate unethical behavior. On an annual basis the bank promotes business ethics through training and internal communications for our employees, enabling them to refresh their understanding in terms of our Code of Conduct and anti-corruption and anti-money laundering policies. The bank has complaint reporting and whistleblower channels through which any stakeholders, not just our customers and employees, can inform us of possible breaches to our Code of Conduct. Visit the bank’s website for more details of business ethics related policies. CORPORATE GOVERNANCE AND BUSINESS ETHICS Business Ethics Training Participation Rates (% of employee target completed the training) Internal Fraud Mis-conduct Mis-process No wrongdoing Investigation in progress Type Cases 7 3 4 9 40 Code of Conduct Anti-corruption Anti-money Laundering 100% 100% 100% In 2020, there were a total of 63 allegations of improper behavior or breaches of the Code of Conduct. The remaining 40 allegations are pending further investigation in 2021. 43 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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