COVID-19 has challenged the financial, operational and commercial resilience of businesses around the world. As the prolonged impact and uncertainty of the outbreak lingers, the bank needs to adopt a precautionary approach in all aspects of its operations. Since the outbreak, the bank has deployed a business continuity plan, adjusted the way we work in order to protect the health and safety of employees and customers. Despite this change in operating model, the bank still ensures that the products and services provided to our clients remain uncompromised. The bank has issued several protocols and frameworks to ensure that all COVID-19 related risks, such as working from home, facility and RISK MANAGEMENT 100% of employees completed online risk awareness training covering topics such as data privacy and cyber security. The Board of Directors participated in risk related training on topics such as cyber security and privacy, and security awareness. branch safetymeasures, and IT and information leakages, are safely managed and controlled. In the long term, the bank will continue to monitor the risks and impacts triggered by the pandemic. Our rigorous and comprehensive risk governance and risk management policies are well established. Across thebank our riskmanagement governance is independent of business operations, and operates in accordance with a 3 lines of defensemodel that enhances our risk controls and ensures proper checks and balances. For more informationon riskmanagement, including riskgovernance and risk management policy, visit our website. Board of Directors Chief Executive Officer Credit Committee Risk Oversight Committee Chief Risk Officer * Also report directly to Audit Committee Portfolio Management Committee Financial Markets Control Committee IT Non-Financial Risk Committee IFRS 9 ECL Committee Legal Risk Committee Credit Restructuring Committee 2 Sub-Credit Underwriting Committee Risk Policy and Credit Risk Intelligence Commercial Credit Risk Management Retail Credit Risk Management Corporate Operational Risk Management Legal Automotive Credit Risk Management Credit Underwriting Committee Credit Restructuring Committee 1 Credit Restructuring Underwriting Market Conduct Risk Management Market Risk Management Compliance* Risk Policy Committee Non-Financial Risk Committee Asset and Liability Management Committee TMB Risk Governance Structure 44 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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