DATA PRIVACY AND CYBERSECURITY As we fast-tracked the digitalization of our business in 2020, data privacy and cybersecurity became a critical andmajor concern. The COVID-19 crisis has accelerated digital adaptation, shifted customer behavior fromoffline to online and forced companies to switch to work from home policies. Weak data privacy protection on digital platforms can result in significant financial losses, business disruption, loss of customer trust, regulation penalties, and reputational damage. To avoid these issues, we have raised the bar on data privacy and protection, especially in mobile banking, to ensure the stability and security of our systems. As a result, our services are always available to our customers, maintaining their trust and confidence in the bank in line with information security principles, or the CIA Triad (Confidentiality, Integrity and Availability). 0 Customer data breaches with significant impacts 0 Substantiated complaints of customer privacy breaches 0 Substantiated complaints of customer privacy breaches from regulators 100% of employees completed PDPA Series 1 – PDPA Introduction 48 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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