Make REAL Change เ ป ลี่ ย น . . . เ พ�่ อ ใ ห ชี ว� ต คุ ณ ดี ข�้ น 6 8 10 11 15 19 21 23 26 Message from Chairman and CEO About TMB Strategy and Business Sustainability at TMB Integration 18 Customers Responding to COVID-19 Financial Well-being Digitalization Customer Experience 28 Environmental & Social Impacts Responsible Lending Sustainable Finance Our Environmental Impacts Social Development 29 31 33 34 50 54 58 62 About This Report Sustainability Performance GRI Content Index Assurance Statement 42 Governance Corporate Governance & Business Ethics Risk Management Market Conduct Data Privacy & Cybersecurity 43 44 46 48 People 36 Integrated Workforce Diversity Competency Development Successor Development Exploring New Career Paths Employee Well-being 37 39 39 40 40 41 5 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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