ABOUT THIS REPORT Each year, TMB publishes a Sustainability Report in order to present our views, performance, opportunities and challenges in relation to our business and the issues that matter most to our stakeholders from an economic, environmental and social dimension. This report was prepared in accordance with the Global Reporting Initiative (GRI) Standards (Core option). The report covers the period from January 1, 2020 to December 31, 2020. The scope of reporting covers TMB Public Company Limited operating in Thailand and overseas, accounting for 100% of total revenue. In addition, the selected sustainability data was verified with a limited level of assurance by an external third party (refer to Assurance Statement in this report). Economic and financial data are in line with the TMB Annual Report 2020, for which financial statements were audited by an independent party in accordance with the Thai Financial Reporting Standards (TFRS) and Code of Ethics for Professional Accountants issued by the Federation of Accounting Professions. The Sustainability Report 2020 focuses on integration execution following the successful merger transaction between TMB Bank and Thanachart Bank in 2019. This report highlights how the bank has made efforts to integrate the two banks together seamlessly and efficiently, synergizing growth. In addition, the report also summarizes our initiatives to help our stakeholders throughout the year during the global COVID-19 crisis. These actions and initiatives span from the health and safety of customers to debt relief programs to assist those effected by COVID-19, and the well-being of employees. Materiality The bank conducts a materiality assessment every two years, or when significant events or circumstances demand that we identify and prioritize those topics that matter to the bank and its stakeholders. Identify and examine sustainability topics that have potential impacts on TMB Assess the significance of material topics based on risk assessment criteria, and inputs from relevant functions, top management and stakeholders Review and approve material topics by top management and Board of Directors Regularly review the relevance and significance of material issues by engaging with internal and external stakeholders Identification Prioritization Validation Review Materiality Matrix 2019-2020 Significance of economic, environmental, and social impacts Influence on stakeholder assessments and decisions High Low High 12 11 8 10 9 6 4 2 3 5 7 1 Business 1. Customer experience 2. Digital transformation Governance 3. Data privacy and protection 4. IT system and cybersecurity 5. Corporate governance 6. Market conduct 7. Risk management Social 8. Talent attraction and retention 9. Financial literacy and inclusion Envirionmental 10. Responsible lending 11. Climate change risk and opportunity 12. Our environmental impact 50 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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