Employee Data Unit 2017 2018 2019 2020 Male Female Male Female Male Female Male Female Employees Total employees Persons 8,547 8,373 8,135 8,838 2,505 6,042 2,413 5,960 2,351 5,784 2,709 6,129 Employee by type of contract Permanent employee Persons 2,505 6,041 2,412 5,959 2,349 5,784 2,707 6,129 Contract employee Persons 0 1 1 1 2 0 2 0 Employee by employment type Full time Persons NR NR NR 2,709 6,129 Part time Persons NR NR NR 0 0 Temporary Persons NR NR NR 0 0 Employee by age group < 30 years old Persons 452 2,057 462 2,164 433 1,977 298 1,484 30-50 years old Persons 1,545 3,495 1,454 3,308 1,318 3,184 1,609 3,788 > 50 years old Persons 508 490 497 488 600 623 802 857 Employee by location Thailand Persons 2,501 6,039 2,409 5,957 2,347 5,781 2,706 6,126 Head office Persons NR NR NR NR 1,415 2,084 1,642 2,530 Branches and other office buildings Persons NR NR NR NR 932 3,697 1,064 3,596 Overseas Persons 4 3 4 3 4 3 3 3 Employee by tenure < 1 year Persons NR NR NR NR NR NR 34 117 1-3 years Persons NR NR NR NR NR NR 660 1,788 4-5 years Persons NR NR NR NR NR NR 316 852 6-10 years Persons NR NR NR NR NR NR 400 1,196 11-15 years Persons NR NR NR NR NR NR 280 689 16-20 years Persons NR NR NR NR NR NR 213 399 >21 years Persons NR NR NR NR NR NR 806 1,088 Employee Data Unit 2017 2018 2019 2020 Male Female Male Female Male Female Male Female Employee by nationalities Thai Persons NR NR NR NR NR NR 2,690 6,115 Chinese Persons NR NR NR NR NR NR 4 9 Laotian Persons NR NR NR NR NR NR 2 3 Dutch Persons NR NR NR NR NR NR 4 1 Others Persons NR NR NR NR NR NR 9 1 New employees Total new employees Persons 2,201 2,785 1,934 129 Persons 555 1,646 688 2,097 533 1,401 28 101 New hire rate % 25.8 33.3 23.8 1.5 Average hiring costs per new FTE Baht per person 3,384 3,123 4,071 4,627 New employees by age group < 30 years old Persons 308 1,111 331 1,489 255 876 13 63 30-50 years old Persons 246 526 350 597 274 515 13 34 > 50 years old Persons 1 9 7 11 4 10 2 4 New employees by location Thailand Persons 555 1,646 688 2,097 533 1,401 28 101 Overseas Persons 0 0 0 0 0 0 0 0 Employee turnover Total employee turnover Persons 2,634 2,959 2,171 1,259 Persons 709 1,925 799 2,160 596 1,575 400 859 Turnover rate % 30.8 35.3 26.7 14.2 Voluntary employee turnover Persons 2,310 2,530 1,926 934 Persons 599 1,711 615 1,915 505 1,421 254 680 Voluntary employee turnover rate % 27.0 30.2 23.7 10.6 Regrettable loss rate % 12.7 12.3 11.0 7.9 55 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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