GRI Standard Disclosure Page reference/ remarks SDGs Topic-specific and financial services (FS) disclosures Customer experience: Ensure that customers’ needs and expectations are met through need-based products and services, and to deliver value and improved customer experiences GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 18-27, 50 GRI 103-2 Management approach and its components 18-27 GRI 103-3 Evaluation of the management approach 18-27 Digital transformation: Transform our business by utilizing digital technologies to offer our customers value-added products and services GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 23-25, 50 GRI 103-2 Management approach and its components 23-25 GRI 103-3 Evaluation of the management approach 23-25 Data privacy and protection: Protect customer privacy and other confidential information from unauthorized access while ensuring appropriate safeguards are in place to prevent unauthorized disclosure or breach of data GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 48-50 GRI 103-2 Management approach and its components 48-49 GRI 103-3 Evaluation of the management approach 48-49 GRI 418: Customer privacy 2016 GRI 418-1 Substantiated complaints concerning breaches of customers privacy and losses of customer data 48 GRI Standard Disclosure Page reference/ remarks SDGs IT system and cybersecurity: Secure the stability of IT systems and platforms, and risks from cyberthreats and cyberattacks GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 48-50 GRI 103-2 Management approach and its components 48-49 GRI 103-3 Evaluation of the management approach 48-49 Corporate governance: Appropriate governance framework in place to ensure accountability, fairness, and transparency of the bank for long-term interests of stakeholders GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 42-43, 50 GRI 103-2 Management approach and its components 42-43 GRI 103-3 Evaluation of the management approach 42-43 Market conduct: Measures to ensure compliance to laws that govern the bank to ethically serve customers GRI 103: Management approach 2016 GRI 103-1 Explanation of the material topic and its boundary 46-47, 50 GRI 103-2 Management approach and its components 46-47 GRI 103-3 Evaluation of the management approach 46-47 GRI 205: Anti-corruption 2016 GRI 205-2 Communication and training about anti-corruption policies and procedures 43, 46 59 I n t r odu c t i o n Cu s t ome r s En v i r o nme n t a l & So c i a l I mp a c t s Pe op l e Go v e r n a n c e App e nd i x Su s t a i n a b i l i t y Re po r t 2 0 2 0
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