45 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 4 Dimensions of Employee Well-being Individual’s interest and contentmentwithwork-life balance and professional development Financial stability, which is defined as spending and saving money, and behaviors and attitudes towardspersonal finances, will contribute positively toshort-termandlong-term goals Energy and vitality to do everyday tasks with ease including the absence of disease; simply being mobile and active Ability to manage one’s emotions, handle stress, effectivelyexpressemotions toothers,cultivatemotivation and give moral support Future skill Wealth Health Mentality BSA Building Safety Award 2021, Bronze category by the Building Inspectors Association Annual health check-up for all employees Periodic inspections of working environments and conditions People KPIs 2018 2019 2020 2021 2021 Target Absentee rate (%) 0.5 0.5 0.6 0.7 1.0 Regrettable loss (%) 12.3 11.0 7.9 9.9 1.0 Average training hours (hours per person per year) 38 35 15 46 40 Employee engagement score (%) 83.8 74.0 NA 50.0 60.0
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