Sustainability Report 2021

65 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 The Bank publishes a Sustainability Report in order to present our views, performance, opportunities and challenges in relation to our business and the issues that matter most to our stakeholders from an economic, environmental and social dimension. This report was prepared in accordance with the Global Reporting Initiative (GRI) Standards (Core option). The report covers theperiodfromJanuary1, 2021 toDecember31, 2021. The scope of reporting covers TMBThanachart Bank PublicCompanyLimitedoperating inThailandandoverseas, accounting for 100% of total revenue. In addition, the selected sustainability data was verified with a limited level of assurance by an external third party (refer to Assurance Statement in this report). Economic and financial data are in line with the One Report 2021, for which financial statements in accordance with the Thai Financial Reporting Standards (TFRSs) were audited by an independent party. About this Report Materiality The Bank conducts a materiality assessment every two years, or when significant events or circumstances demand that we identify and prioritize those topics that matter to the Bank and its stakeholders. Identification Identify and examine sustainability topics that have potential impacts on ttb Prioritization Assessthesignificance of material topics based on risk assessment criteria, and inputs from relevant functions, top management and stakeholders Validation Review and approve material topics by top management Review Regularly review the relevance and significance of material issues by engaging with internal and external stakeholders Materiality Matrix 2021-2022 Business 1. Customer experience 2. Digital transformation Governance 3. Corporate governance 4. Customer privacy and data security 5. Cybersecurity 6. System availability and stability 7. Risk management 8. Market conduct 9. Business ethics and integrity Environment 10. Responsible lending and investment 11. Climate change risk and opportunity 12. Our environmental impacts Social 13. Financial literacy and inclusion 14. Human capital development 15. Human capability and workforce planning 16. Employee diversity, inclusion, and well-being 17. Community investment and development 18. Human rights Importance to stakeholders (external) Importance to business (internal) 4.0 3.0 2.0 1.0 0.0 0.0 1.0 2.0 3.0 4.0 18 11 10 13 7 14 9 6 4 5 2 1 8 3 16 15 12 17