70 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Human Resources Data Unit 2018 2019 2020 2021 Male Female Male Female Male Female Male Female Employees Total employees Persons 8,373 8,135 8,838 15,102 2,413 5,960 2,351 5,784 2,709 6,129 4,644 10,458 Employee by type of contract Permanent employee Persons 2,412 5,959 2,349 5,784 2,707 6,129 4,628 10,394 Contract employee Persons 1 1 2 0 2 0 16 64 Employee by employment type Full time Persons NR NR 2,709 6,129 4,644 10,458 Part time Persons NR NR 0 0 0 0 Temporary Persons NR NR 0 0 0 0 Employee by age group < 30 years old Persons 462 2,164 433 1,977 298 1,484 527 2,328 30-50 years old Persons 1,454 3,308 1,318 3,184 1,609 3,788 2,861 6,543 > 50 years old Persons 497 488 600 623 802 857 1,256 1,587 Employee by location Thailand Persons 2,409 5,957 2,347 5,781 2,706 6,126 4,643 10,457 Head office Persons NR NR 1,415 2,084 1,642 2,530 1,771 2,746 Branches and other office buildings Persons NR NR 932 3,697 1,064 3,596 2,872 7,711 Overseas Persons 4 3 4 3 3 3 1 1 Employee by tenure < 1 year Persons NR NR NR NR 34 117 394 1,284 1-3 years Persons NR NR NR NR 660 1,788 730 1,986 4-5 years Persons NR NR NR NR 316 852 420 1,130 6-10 years Persons NR NR NR NR 400 1,196 671 1,717 11-15 years Persons NR NR NR NR 280 689 760 1,760 16-20 years Persons NR NR NR NR 213 399 551 992 >21 years Persons NR NR NR NR 806 1,088 1,118 1,589 Human Resources Data Unit 2018 2019 2020 2021 Male Female Male Female Male Female Male Female New employees Total new employees Persons 2,785 1,934 129 2,077 Persons 688 2,097 533 1,401 28 101 481 1,596 New hire rate % 33.3 23.8 1.5 13.8 % 8.2 25.0 6.6 17.2 0.3 1.1 3.2 10.6 New employees by age group Under 30yearsold Persons 1,820 1,131 76 1,558 % 21.7 13.9 0.9 10.3 Persons 331 1,489 255 876 13 63 301 1,257 30-50 years old Persons 947 789 47 515 % 11.3 9.7 0.5 3.4 Persons 350 597 274 515 13 34 177 338 Over 50yearsold Persons 18 14 6 4 % 0.21 0.17 0.07 0.03 Persons 7 11 4 10 2 4 3 1 New employees by location Thailand Persons 2,785 1,934 129 2,077 % 33.3 23.8 1.5 13.8 Persons 688 2,097 533 1,401 28 101 481 1,596 Head office Persons NR NR NR NR NR NR 162 178 Branches and other office buildings Persons NR NR NR NR NR NR 319 1,418 Overseas Persons 0 0 0 0 % 0 0 0 0 Persons 0 0 0 0 0 0 0 0 Average hiring costs per new FTE Baht per person 1,700 2,300 28,000 3,734
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