71 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Human Resources Data Unit 2018 2019 2020 2021 Male Female Male Female Male Female Male Female Employee turnover Total employee turnover Persons 2,959 2,171 1,259 2,394 Persons 799 2,160 596 1,575 400 859 661 1,733 Turnover rate % 35.3 26.7 14.2 15.9 % 9.5 25.8 7.3 19.4 4.5 9.7 4.4 11.5 Voluntary employee turnover Persons 2,530 1,926 934 1,956 Persons 615 1,915 505 1,421 254 680 482 1,474 Voluntary employee turnover rate % 30.2 23.7 10.6 13.0 Regrettable loss rate % 12.3 11.0 7.9 9.9 Employee turnover by age group Under30yearsold Persons 1,378 1,019 448 840 % 16.5 12.5 5.1 5.6 Persons 250 1,128 215 804 92 356 153 687 30-50 years old Persons 1,334 1,011 525 1,225 % 15.9 12.4 5.9 8.1 Persons 422 912 314 697 172 353 364 861 Over 50yearsold Persons 247 141 286 329 % 2.9 1.7 3.2 2.2 Persons 127 120 67 74 136 150 144 185 Employee turnover by location Thailand Persons 2,959 2,171 1,258 2,390 % 35.3 26.7 14.2 15.8 Persons 799 2,160 596 1,575 399 859 659 1,731 Head office Persons NR NR NR NR NR NR 264 326 Branches and other office buildings Persons NR NR NR NR NR NR 395 1,405 Overseas Persons 0 0 1 4 % 0 0 0.04 0.03 Persons 0 0 0 0 1 0 2 2 Human Resources Data Unit 2018 2019 2020 2021 Male Female Male Female Male Female Male Female Employee training Average training hour Hours per person 38 35 15 46 Hours per person 26 41 27 38 12 16 37 51 Top management Hours per person 14 11 15 12 4 5 12 15 Middle management Hours per person 32 39 31 36 12 7 18 16 Junior management Hours per person NR NR NR NR 17 23 40 51 Non-management Hours per person 26 42 27 38 11 15 37 51 Average amount spent per FTE on training and development Baht per person NR NR 6,306 15,102 Employee filled in open position % of open positions 19.0 42.3 90.7 43.1 Gender diversity Females share of total workforce % 71.2 71.1 69.3 69.2 Females in Board % 8.0 0.0 7.1 14.3 Females in management positions % 57.8 60.4 58.5 56.1 Females in top management positions % 28.6 33.3 36.4 41.7 Females in middle management positions % 31.5 35.3 32.4 33.9 Females in junior management positions % 59.7 62.1 60.6 57.2
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