Sustainability Report 2021

13 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 ttb creates sustainable value throughout our value chain... …providing exceptional products and services that enhance customer experience... 636 domestic branches 1 overseas branch 3,043 ATMs 598 ADMs 253 All in Ones 53 million Baht in CSR contribution > 4,000 people benefited from the fai-fah program NPS Score of 64 Overall satisfaction for complaint handling: 27% and 46% for retail and commercial customers respectively Total operating income of 65,537 million Baht ROE 5.1% EPS 0.1086 Baht 15,102 total employees 10 million customers Net profit of 10,474 million Baht 118,614 shareholders as of April 2021 …and giving back to our shareholders and the wider society.