12 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Sustainability KPIs In 2021, ttb incorporated sustainability-related key performance indicators (KPIs) into corporate KPIs to drive our business towards sustainable growth. Sustainability Ratings Point of Contact Sustainability Framework 2021 Key Performance Indicators 2021 Target 2021 Performance Corporate Governance and Business Ethics Good corporate governance and effectiveness of the Board of Directors Over 93% of corporate governance report score 94% of corporate governance report score Data breach cases with customer impact 0 case 0 case Business Sustainability Customer Net Promoter Score (NPS) 65% 64% Environmental Sustainability Green loan setup 1,200 million Baht 2,309 million Baht Energy and water intensity reduction 10% compared to 2019 Energy intensity reduction by 35.8% and water intensity reduction by 39.7% from 2019 Social Sustainability SME loans with positive social impact 300 million Baht 228 million Baht Healthy Borrower Program 100 million Baht 1,076 million Baht Talent attrition 6% 7.6% Sustainability Department TMBThanachart Bank Public Company Limited Head Office, 3000 Phahonyothin Road, Chom Phon, Chatuchak, Bangkok 10900 Tel. 0 2299 1111 Email: ttb.sustainability@ttbbank.com S&P Global’s Corporate Sustainability Assessment (CSA) Bloomberg Gender-Equality Index (GEI) Thailand Sustainability Investment (THSI) Fair Finance Thailand FTSE4Good Index IOD’s Corporate Report of Thai Listed Companies (CGR)
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