Sustainability Report 2021

38 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Highlight Products of Financial Inclusion Financial Inclusion Financial inclusion is a key factor to alleviate structural economic inequity, improve social well-being, and foster inclusive growth. Hence, the Bank aims to provide equal, inclusive, and easy access to financial products and services to all our customers in order to improve their financial well-being. Products/Services Details of Products Performance A transactional account that allows freedom in terms of financial management with the absence of transactional fees. With a minimum saving of 5,000 Baht, customers are also eligible for free basic accident and life insurance protection – no fees or registration are required. Accident insurance covers up to 3,000 Baht per accident with an unlimited number of claims where no medical expenses are required to be paid upfront. Additionally, life insurance coverage is 20 times the deposit, with a value of no less than 3 million Baht. • Number of accounts: 4.4 million accounts • Number of customers benefited from accident and life insurance: 1.8 million customers • Insurance claim cases: • Medical claims - 2,070 cases or 6.2million Baht • Death claims - 18 cases or 17.5 million Baht A debt consolidation program to combine debts accumulated from credit cards, cars and personal loans into a single low- interest rate loan that uses the customer’s house or car as collateral. The goal of this program is to simplify repayments for customers by consolidating all debts with the Bank, as well as from other banks, into one account that customers can keep track of. There is only one annual fee and one fixed repayment date. Offering a fixed end-date for the loan which customers can work towards will empower them to better budget their finances and implement a more sensible – and shorter – payback plan. • 978 loans of Cash Your Car booked, accounting for 488.8 million Baht • 890 applications of Cash Your Home received since its launched in November 2021 ttb all free Cash Your Car Cash Your Home