Sustainability Report 2021

41 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 v Our people have demonstrated their resiliency and adaptability by efficiently embracing the many organizational changes following ttb’s entire business transfer (EBT) that was completed in July 2021, as well as uncertainties stemming from the COVID-19 pandemic. Over 6,581 employees were t ransferred from Thanachart Bank and integrated into ttb’s organization in 2021. The onboarding process was implemented quickly and efficiently to accommodate this expansive organizational change. Despite all of these disruptions, our employees have remained focused and dedicated as the Bank implemented the necessary protocols to ensure the safety of our customers and employees. Keeping our people safe has always been ttb’s top priority. In 2021, the Bank provided different tools and equipment to our employees and their immediate family members to protect against COVID-19. Over 50% of our employees had chosen the option to work-from-home in 2021. We assisted employees by providing access to COVID-19 vaccinations and ensuring adequate treatment was receivedby those who were infected. In addition, the Bank regularly provides rapid antigen testing kits to all employees to be tested every two weeks. We also provided Microsoft Surface toemployeeswithchildren toassist in online learning and ease their financial burden. The Bank also granted financial aid to 13,052 public facing employees with a total value of over 78 million Baht as token of appreciation for their hard work and dedication during the pandemic. Essentially, thepandemichasbeencausing significant psychological harm and adverse social impacts on the general population, particularly for first responders and those with public-facing jobs. In response to this, the Bank provided all employees with specialized mental health care to ensure their well-being, the Bank’s business continuity, and the efficiency of our services. Moreover, we helped our employees manage stress and safeguard their mental and physical health through various forms of activities such as stress reduction seminars, group and individual therapy sessions, online art therapy sessions, and online exercise sessions. Working through COVID-19 Arrangements for employees during COVID-19 pandemic COVID-19 health insurance COVID-19 vaccine SAR-COV-2 Antigen Rapid Test Kit Hospitals and hospitels Hybrid work model Business continuity taskforce Communication and information Enhanced safety protocols