Sustainability Report 2021

46 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Social Development TheBank is committed to creatingpositive social impactsthroughitssocialdevelopment strategy by making sustainable changes for youth, the community, and the wider Thai society. Although 2021 proved to be another challenging year as theCOVID-19 pandemic continued to impact the health and livelihood of the Thai people, ttb has been diligently launching new social contribution programs under the Bank’s Make REAL Change philosophy. Through the fai-fah programs, the Bank continues to inspire youth and communities to better the lives of the Thai people and together, overcome the challenges of the pandemic. Make REAL Change Social Development Strategies fai-fah for Youth fai-fah for Communities Cultural Inspiration Social Development Mission Make REAL change for sustainable livelihood of youth and communities fai-fah by ttb ‘fai’ = The power inherent in every child, ‘fah’ = The power of giving inspired by ttb 6 fai-fah community projects > 2,000 community members and 2,000 youths benefited from fai-fah community projects Financial contribution with a total value of 53 million Baht > 1,131 volunteers