Sustainability Report 2021

58 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 The Bank vision in becoming the recommended bank of choice and mission in improving our customers’ financial well-being, rest upon the Bank’s approach to market conduct. In essence, placing the utmost importance on good market conduct will establish and maintain our customer’s trust and confidence in the Bank as well as promote public confidence in the financial system by recognizing and upholding the customer’s basic rights to receive impartial and unbiased services. Market Conduct Board of Directors Market Conduct Committee (Management Level) Chief Retail Officer Chief Wholesale Chief Auto Officer Chief Risk Officer Compliance (Market Conduct) Board of Executive Directors Risk Oversight Committee Audit Committee Market Conduct Governance Structure