Sustainability Report 2021

7 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 About ttb Founded in 1957, TMBThanachart Bank Public Company Limited (ttb) exclusively serviced military units and personnel only to expand its financial services into the commercial sector in 1973, and in 1983, the Bank was publicly listed on Thailand’s Stock Exchange. ttb has also been through several mergers, including mergers with DBS Thai Danu Bank and the Industrial Finance Corporation of Thailand in 2004, ING Bank N.V. in 2007, and Thanachart Bank in 2019. The recent merger has made ttb the sixth-largest commercial bank in Thailand by asset size. Today, the Bank provides a full range of banking services and platforms to our retail and commercial customers. Our Products and Services The Bank’s financial products and services include deposits, loans, investment products, andbancassurance. As a customer-centric organization, understanding customers’ needs is a key factor to our success; thus , the Bank’ s business is organi zed into two key customer segments: commercial banking and retail banking. Commercial Banking Group Deposit • Business account (ttb one bank) Loan • Working capital • Supply chain solutions • Letter of guarantee • Special funding program for SMEs (ttb SME Smart Biz) Payment and Collection • Payment service • Collection service • Liquidity management International Trade • International trade finance service • Capital market risk management Insurance • Bancassurance and business Protection Others • Corporate card • Agency service • Investment banking deposit Retail Banking Group Deposit • Transactional account (ttb all free) • Savings account (ttb no fixed) Loan • Personal loan • Home loan • Auto loan • Credit card loan Mutual Fund • ttb Open Architecture Insurance • Savings towards future securities • Life and health protection • Properties protection Wealth Banking • Wealth banking • Superior banking Remark: Revenues of each of the following businesses represent less than 5% of the total revenues: asset management business, wealth management/private banking, ESG fixed income products for commercial clients, and advisory services to our commercial/retail clients.