Sustainability Report 2021

19 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Guided by the four pillars of financial well-being, ttb believes that our products and services should provide great functionality to foster our customers’ financial well-being. Rather than focusing on the number of products and services, ttb strives to deliver quality products and holistic solutions to uplift our customers’ financial well-being instead. Our products are designed to complement each other so that they can be tailored to personalize financial solut ions by addressing the needs of our customers through all stages of life. The Bank categorizes customers into four stages of l ife: first jobber, starting a family, successful career, and retirement. Four Stages of Life with Different Needs ttb reserve ttb the treasure ttb ultimate care ttb smart port ttb up and up First Jobber Bu i l d up necessary savings to ensure quality living and pursue their dreams, such as starting own business. Starting a Family Accumulate wealth to build financial stability to ensure that their families have a good quality of life. Successful Career Maximize wealth from a successful career and secure wealth for their children as well as their retirement period. Retirement Maintain wealth, enjoy retirement life, receive health protection, and hand down wealth to their children. ttb reserve ttb smart port ttb the treasure ttb flexi care ttb up and up ttb all free ttb no fixed ttb credit cards ttb smart port ttb all free ttb no fixed ttb credit cards (absolute) ttb smart port Debt consolidation such as CYC/CYH/ cash2care An example of financial solution for each life-stage: