Sustainability Report 2021

22 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 TheBank’s digital hub, ttb spark, aspires tomake concrete change through implementing digital technology and creative ideas by focusing on agile working when developing solutions, services, and innovations in response to rapid change. The Bank expects to hire approximately 250-300 employees in 2022. Daring Agile Energetic Real fight for what we believe is right for customers fail fast, learn faster always fun & active whatever we do must be tangible Spark New Possibilities Correspondingly, the Bank’s digital transformation process is guided by three key principles focused on creating change from within the organization to deliver meaningful impact to stakeholders. The details of the three principles are as follows: 1. The conviction that a medium-sized bank can transform from within the organization. 2. End-to-end agile work management that fosters cross-functional collaboration across business units by breaking down silos and unlocking new business potential. 3. Extend digital capabilities to subsidiaries to foster economies of scale and ensure sufficient time for marketing financial goods and services. The implementation of the three principles is reflected in the ttb spark initiative, which is a newly founded internal tech unit that ramps up digital resources and focuses on new business development beyond banking solutions.