Sustainability Report 2021

23 Introduction Customers Social Governance Appendix Environment Sustainability Report 2021 Our Award-winning Digital Transformation ttb business one Supply Chain E-Wallet for Mirt Phol Farmers • Internet banking platform for corporate clients and SMEs which provides a seamless experience to improve customers’ financial well-being and operational efficiency. • 3 Concepts: One Platform is a one-stop solution allowing customers to complete transactions; One toControl enables customers to simplymonitor cashflow in real-time; and One to Command is a single system that uses the Smart Dashboard to comprehensively manage finances. • 80% of clients now use ttb Business One instead of going to the Bank’s retail branches. • Received Best Digital Transformational Implementation Award fromTheAsian Banker ThailandAward 2021. • Supply chain financing solutions promote financial inclusion and financial well-being by enabling farmers to access funds and fertilizer support. • 23,400 farmers used the e-wallet where more than 18,000 transactions were generated. • Received Best Digital Financial Inclusion Project 2020 fromTheAsset TripleAAwards by TheAsset. • Adonationplatformtoconnectdonorsandfoundations. • 178 foundations on theplatformwith49,000donors. • 222,000 transactions to date. • Received Most Innovative Emerging Digital Technologies Project 2019 from The Asset Triple A Awards by The Asset.